Help Scout is a global remote company that is a provider of help desk software. It's an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
Actiondesk's spreadsheet interface works like Google Sheets or Excel. You can use basic formulas, build pivot tables, charts, graphs, and dashboards. Nothing to learn.
With Actiondesk, you can automate your reports over Slack or Email. That way, your whole team stays on top of everything.