NPS Report Template: Excel, Google Sheets, and Actiondesk

Sometimes called: Net Promoter Score Report

Track and analyze your NPS score over time to make sure you're keeping customers happy.

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What you can do with this NPS Report template

Track your customer satisfaction thanks to the NPS
Share your NPS internally to emphasize customer empathy
Decrease churn by monitoring customer feedback in Real-Time

Download our NPS Report spreadsheet template

Excel Download
If you like manually inputting data offline:
Download .XLSX
Google Sheets Download
If you like manually inputting data in the cloud:
Copy Google Sheet
Live sync in an Actiondesk spreadsheet
Automatically sync your spreadsheet with your data sources:

Find reporting templates for all these related data sources

Actiondesk works seamlessly with all of them.

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NPS is a measure of your customer's loyalty and satisfaction.

Here's how it works:
- You ask your customers "How likely is it that you would recommend our product / service to a friend or colleague?"
- Customers who respond 9 or 10 are considered "Promoters"
- Customers who respond 7 or 8 are considered "Passives"
- Customers who respond 6 or below are considered "Passives"
- The score is calculated by taking the percentage of respondents who are promoters and subtracting the percentage of respondents who are detractors.

You'll get a score between -100 and 100.

Here's how to leverage NPS to improve your customer satisfaction:
- Every week or month (depending on your volume), look at all the detractors, identify patterns within the reasons why customers are not satisfied
- Identify key actions to solve these problems
- Execute these actions
- The week (or month after), you should have less detractors with the problems you identified, making your NPS better
- Repeat

This Actiondesk template lets you easily track how your NPS is evolving. Is it trending towards the right direction?
It lets you also easily dig into the raw data (each individual response) to identify the problems and take action.