Discover which features are most requested by customers
Score your feature requests and use this to drive your roadmap
Make sure you keep a pulse on what your users want
Product prioritization is one of the hardest things. There are always way more things you want to build than you can.
Being data driven and user focused is super important when deciding what to build next.
At Actiondesk, we track all feature requests using Airtable. When a customer asks for a feature, we try to figure out whether it's a "Must have" or a "Nice to have" feature. We log this information.
Every week, we review all our features and for each feature, we look at:
- How many customers asked for this feature
- How many deemed it as a "Must have" feature
- We also calculate a custom score. We attribute a weight of 3 to "Must have" requests and a weight of 1 to "Nice to have" requests
- That way, we can sort all the request features by this score and easily see which one we should build.