Gorgias is a multi-channel helpdesk integrated with e-commerce merchants. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents with a unified view of their customers. It's the only customer service app specifically designed for Shopify (fully integrates with Magento & BigCommerce too)..
Actiondesk is a spreadsheet interface that connects to Gorgias and your other data sources so you can build live reports.