Gorgias is a multi-channel helpdesk integrated with e-commerce merchants. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents with a unified view of their customers. It's the only customer service app specifically designed for Shopify (fully integrates with Magento & BigCommerce too)..
Actiondesk's spreadsheet interface works like Google Sheets or Excel. You can use basic formulas, build pivot tables, charts, graphs, and dashboards. Nothing to learn.
With Actiondesk, you can automate your reports over Slack or Email. That way, your whole team stays on top of everything.