Access your contacts and customer data, explore it and analyze it using a spreadsheet interface.
Build a dynamic list of all the conversations that had a bad rating.
If you're using ratings, see the number of conversations for each rating, sliced down per week or month, or customer support operator.
Calculate the average weekly or monthly time it takes your team to close a conversation initiated by a customer.
Analyze the average time it takes your team to respond to a customer initiated conversation.
Count your total number of leads, qualified leads and the percentage of qualified leads for each week
List users who haven't logged in to your app for a while and get your team to do something about it