Access your contacts and customer data, explore it and analyze it using a spreadsheet interface.
Import all your data: companies ; contacts ; conversations.
Build a dynamic list of all the conversations that had a bad rating.
If you're using ratings, see the number of conversations for each rating, sliced down per week or month, or customer support operator.
Calculate the average weekly or monthly time it takes your team to close a conversation initiated by a customer.
Analyze the average time it takes your team to respond to a customer initiated conversation.
Count your total number of leads, qualified leads and the percentage of qualified leads for each week
List users who haven't logged in to your app for a while and get your team to do something about it
Easily identify potential problems to solve urgently.
“I honestly love this tool, I’ve used it to create reports based on HubSpt data that our marketing team has been looking for years now. We have some unique data needs working between departments and actiondesk, thanks to its spreadsheets interface, enables us to customize easily our metrics and calcutations. And once the reports are built, it updates automatically which makes it so long as the data input is good you never have to worry about adjusting or exporting!”
“My entire team is thrilled about Actiondesk. It’s incredibly easy to set up and use. Having the power of a spreadsheet with the integration of importing data from multiple sources that will automatically refresh has instantly solved all of our reporting problems.”
