If you're using ratings, see the number of conversations for each rating, sliced down per week or month, or customer support operator.
Understand how your customers perceive your customer support and improve your customer satisfaction.
There are a few variations of these use cases. Let us show you how to get the number of conversations per rating grade and per month.
You're done ✌️. Feel free to add future months to the dashboard so that, as time goes by, you'll have the value for the upcoming months at your disposal already calculated. You can hide the rows for now and unhide them when needed.