Easily identify potential problems to solve urgently.
List all open conversations and calculate the time since the conversation was opened. That way, you make sure you never let a customer waiting for too long and improve your customer satisfaction.
Build your one-click reportSeamlessly import, organize, filter, and manipulate your Intercom data. Analyze it alongside data from other sources, and build custom Intercom dashboards and reports.
Use the spreadsheet formulas and functions you already know and love — including calculated columns, lookup functions, and aggregation formulas. Plus, Actiondesk offers additional, more powerful features that help maximize your business intelligence.
Thanks to real-time cloud-based updates, any changes to your data made from within Intercom are automatically reflected in your Actiondesk spreadsheet.