Intercom: calculate the time it takes for first response to a conversation

The Process

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Understand the performance of your customer support team and improve your customer satisfaction. You can have a breakdown by time cluster:- % of conversations responded to within 24h- % of conversations responded to within 48h etc.

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The Advantages

Key Benefits

Eliminate the need for expensive third-party connectors and laborious copy-pasting.

Seamlessly import, organize, filter, and manipulate your Intercom data. Analyze it alongside data from other sources, and build custom Intercom dashboards and reports.

View and organize your Intercom data within a familiar spreadsheet interface.

Use the spreadsheet formulas and functions you already know and love — including calculated columns, lookup functions, and aggregation formulas. Plus, Actiondesk offers additional, more powerful features that help maximize your business intelligence.

Feel confident in knowing that your data is always accurate and up-to-date.

Thanks to real-time cloud-based updates, any changes to your data made from within Intercom are automatically reflected in your Actiondesk spreadsheet.

Save time to analyze your data and make better decisions for your business

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